I understand you are concerned about purchases that were made with your iTunes Store account without your permission or knowledge. I know how alarming it is when you become aware of unexpected charges to your account, but I want you to know that I'll do all I can to provide you the information and the resources you'll need to have this best and most efficiently resolved.
With the security and integrity of your information in mind, and to prevent further purchases, I have disabled your account. Please note that you can enable your iTunes Store account in the future by providing specific information to iTunes Store support, as described at the end of this email.
With regards to financial reimbursement for these unauthorized charges for € 11.98, I am happy to advise that I will be refunding the items that were purchased without your permission. I checked your account and found that the order containing these items is currently processing.
Please be assured that, I will be monitoring your account daily and as soon as the invoice clears, as promised I will process a refund for you and update you of the details as soon as I have them. Please keep in mind that processing can take up to five business days from the date of purchase.
While you wait for the refund to post to your account, I strongly recommend you change your account password immediately, if you haven't already. Changing the password will help to prevent anyone else from using your iTunes Store account to place orders without your knowledge. To increase the security of your account I highly recommend that you follow the suggestions outlined in the following article:
iTunes Store: Best practices for protecting the security of your account
iTunes Store & Mac App Store: Best practices for protecting the security of your account
If you suspect you are the victim of identity theft, consider following these recommendations:
- Contact the fraud departments of any consumer reporting company to place a fraud alert on your credit report.
- Close the accounts that you believe have been used without your knowledge.
Additionally, when you are ready to have your account re-enabled, please reply to this email with the following information:
1) The billing address listed on the account, and
2) One of the following:
- the order number of your most recent purchase
- the name of any item you've purchased using this account
I will use the information you provide to request the enabling of your account. I will be contacting you in a couple of days with an update for the remaining refund.
. iTunes helpt u niet hoor; Integendeel, ze werken u zelfs tegen: ze blacklisten heel uw VISA in elke apple store op heel de wereld:/ . Dus zijt ge verplicht om een nieuwe visa enz aan te vragen
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