emails gehad van ticket support van turbine :
Thank you for your response. I was not able to locate a valid Turbine account with the information provided. I believe that your account was not migrated from Codemasters to Turbine during the migration period. This was not an automatic process. Players had to visit a website to manually migrate their accounts.
I apologize, but Turbine is no longer able to assist you with any part of the migration process. We no longer have any ability to assist with any former European accounts, characters, or information and no longer have access to the non-migrated accounts or previous payment information.
In accordance to EU privacy laws, when Turbine took over operations for LOTRO EU on June 1, 2011, you had to directly choose to share your information with us. In order to access any part of your European account, you had to migrate your LOTRO subscription from Codemasters to the Turbine Global Service. Communication was sent by both Codemasters and, when available to us, Turbine to the email address on your Codemasters account. There were also announcements on both websites and forums. The process was available from 5/31/2011 until 11/9/2011 for all players with LOTRO accounts with Codemasters, and all players were subject to the same limitations and time deadlines. Please note that banned accounts were not eligible for transfer.
Again, I apologize, but I am unable to assist with recovering any characters or subscriptions on any accounts that were not migrated.
If you have any questions about your Turbine account, please respond to this email and I will be happy to assist.
Thank you,
Account Management Agent
mijn characters hebben ze niet meer op snowborn gevonden waarschijnlijk zaten ze op codemasters