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Electronic Commerce Specialist
Location
Bridgestone Europe Headquarters, Zaventem (Brussels), Belgium
Job Purpose and Scope
Increasingly competitive world of the tyre business, CBS IT plays a critical role in the success of the company. We are looking to reinforce our eProjects team to better support the company and its ambitious future plans. The eProjects team consists of dynamic professionals who are encouraged to share knowledge and insights. You will have the opportunity to work in a challenging environment.
This position has been created to reflect the strategic importance of Electronic Commerce. Is purpose is to enhance the Internet based Electronic Commerce application for tyre sales & fleet service for Bridgestone customers.
In close interaction with business departments, you are taking an active role in eProjects implementations. Your main responsibilities include:
Analyse and Coordinate
Design, Develop and Customize Siebel application
Master Data and Interfaces
Testing
Training and Provide support
Job Description
1. Analysis & Coordination
- Analysis: Highlight differences between new business needs and core system. Participate in gap analysis.
- Planning: Provide detailed activity estimates, execute within fixed planning, highlight risks and present solutions to minimize impact.
- Integration: Act local, think global: keep in mind that all projects and modules are inter-related and take this into consideration whenever applying changes.
- Reporting: Report and communicate with all parties (colleagues, management, customers and other IT teams).
2. Design, Develop & Customize
- System design: Contribute to system development based on agreed scope, analysis and best business practices. Take full ownership of customization in Siebel. Understand new flows and impacts on core system and respect it as much as possible.
- Development: Identify needs for new development requests, make specification and develop in Siebel
- Solving issues: Solve issues and take business decisions in coordination with business leader. Improve business practices, improve system performance and user friendliness.
- Project documentation: Document business processes, customizing and user handbook.
3. Master Data & Interfaces
- Master Data: Ensure that Master Data are consistent and make sure that they are clean. Identify and define a clear procedure for uploading. Do the conversion/upload.
- Interfaces: Identify interfaces, create development requests, test the results of the interface and provide feed-back to users
4. Testing
- Unit and Integration tests: Perform tests within sub-module and participate in cross modules activities. Document results, identify issues and communicate them clearly.
- User acceptance tests: Give support to key users, identify issues and communicate them.
5. Training and Post-implementation support
- Training: Prepare and deliver key user & support training
- Post implementation: Maintain dialogue with IT teams across Europe, through phone calls, videoconferences, and country visits
- 2nd/3rd level support: work on large variety of incoming requests, as per defined support processes, common prioritization, resolution and reporting procedures
Experience and other Requirements
* Education: Master degree in business-related field or computer sciences
* Experience: Ideally, the candidate has gained knowledge of both, the technical and the business aspects of a company’s processes in his previous job(s).
* One year experience in Web based development environments required.
* Knowledge of data modelling and interfacing between systems preferred
* Knowledge of Siebel tools preferred, but not essential.
* The candidate should have had first experience analysing user requirements and presenting possible IT solutions.
* Experience in giving user training preferred.
* English spoken required
*Able and willing to travel
*Competencies: Collaborating & teamwork, Interacting effectively; Problem solving; planning & organizing
